Piko VMS26.1.1 - App Store

Secure. Simple. Open. Piko VMS delivers real-time, remote monitoring capabilities, enabling live and recorded video playback directly on your devices from anywhere in the world.

Key Features:
- Stay connected. Access live or recorded videos over a secure, low latency network optimized for streaming.
- Remote control. Manage connected devices directly through our mobile application.
- Simple search. Piko features streamlined search capability for live cameras and recorded archives.
- Superior quality. Piko’s automatic algorithm can dewarp any fisheye camera image without compromising quality.

Version History BREAKING CHANGES
• Support of 5.1 Servers will be dropped in the next major release (26.2).

IMPROVEMENTS
• Network traffic is optimized.

BUG FIXES
• The Welcome Screen displayed "Loading" for some time after disconnecting from a Site. Fixed.
• Transcoded streams were incorrectly displayed if opened from the devices list with enabled “Live Previews”. Fixed.
• The app could hang after remaining idle on the devices list screen for several hours on iPads. Fixed.

TESTED OS
• iOS / iPadOS 18, 26. 26.1.1 Jul 13 BREAKING CHANGES:
• iOS / iPadOS 17 and earlier are no longer supported.

NEW FEATURES:
• Simplified Layout Management. A new grid system that maximizes tile size while ensuring all cameras fit within the viewport. Users can now zoom in to increase tile size or zoom out to see more cameras at once.
• Mobile Push Notifications Feed. Added a centralized history feed for push notifications. It aggregates notifications from all accessible Sites within an Organization or those specifically linked to the currently connected Site, allowing users to review alerts they may have missed.
• Camera Groups (Folders) Support: The mobile client now supports Camera Groups (Folders) configured in the Desktop client, making it easier to navigate large systems using the same Resources tree structure.

IMPROVEMENTS:
• Improved the font size and color on items in the Bookmarks and Objects search lists to enhance readability.
• URLs included in bookmark descriptions are now clickable, allowing users to open links directly in a browser.
• Unified the naming and structure of options within the Mobile Client Settings for a more intuitive user experience.

BUG FIXES:
• The application sometimes incorrectly displayed a "No Sites" message immediately after launch. Fixed.
• Search results on the Welcome Screen could experience "shaking" or bouncing while scrolling through long lists. Fixed.
• Sites with restricted access (e.g., "Site Health Viewer" permissions) were incorrectly appearing in the "Sites" tab instead of under their respective Organization/Partner. Fixed.
• A broken link was removed from the error message shown when attempting to connect to a local Site using a Cloud account while not logged into the Cloud. Fixed.
• The error message when entering an incorrect IP address or port in the "Connect to Server" form was misleadingly labeled as an "Internal error." Fixed.
• Cameras from offline Sites in a Cross-Site layout would show an infinite loading animation instead of an "Offline" placeholder. Fixed.
• Opening a camera in a Cross-Site layout when 2FA was required but disabled for the user account resulted in infinite loading. Fixed.
• The archive calendar did not correctly respect the "Use Server Time" setting, preventing the selection of the current date in different time zones. Fixed.
• A short tap on the 2-way audio button could cause the app to remain muted until a restart when using servers version 6.0.6 or older. Fixed.
• The top item on the "Looking for" screen was slightly cropped by the top bar. Fixed.
• Previews in the bookmarks and objects lists would fail to load if the bookmark started with an empty video segment. Fixed.
• Text in the breadcrumbs navigation panel was not properly centered on iOS devices. Fixed.
• The application could crash on iOS after a user logged out from their Cloud account. Fixed.

TESTED OS:
• iOS / iPadOS 18, 26 26.1 Jul 10 BREAKING CHANGES:
• iOS / iPadOS 17 and earlier will not be supported starting the next major release (26.1).

BUG FIXES:
• Some Sites were not displayed on the Welcome Screen when an Organization contained over 100 Sites. Fixed.
• Device permissions were not applied correctly for users who belonged to a group with inherited permissions. Fixed.
• Long error messages beneath text inputs were truncated in certain languages. Fixed. 25.2.2 Feb 23 BREAKING CHANGES
• iOS / iPadOS 17 and earlier will not be supported starting the next major release (26.1).

NEW SUPPORTED OS:
• iOS / iPadOS 26

BUG FIXES:
• Mobile Client crashed if the currently opened camera was deleted from the Server. Fixed.
• 'Missing Object' was automatically selected while using the object search filter for the VIVOTEK plugin. Fixed.
• LIVE stream from certain VIVOTEK cameras (like FD9165-HT-A) could not be played in mobile client. Fixed.
• The default name of the soft trigger button was untranslated. Fixed.
• Japanese texts were not fully displayed or overflowed the field. Fixed. 25.2.1 12/04/2025 BREAKING CHANGES:
* Support of Servers version 5.0 and lower is discontinued.
* iOS/iPadOS 17 and earlier will not be supported starting the next major release (26.1).
NEW FEATURES:
* Enterprise (SaaS) users can navigate through available Channel Partners and Organizations directly on the welcome screen.
* Enterprise (SaaS) users can share links to archive fragments such as bookmarks and detected analytics objects.
* Cross-site layouts are now supported in the Mobile Client.
IMPROVEMENTS:
* Search on the welcome screen was redesigned and improved.
* The ”Connect to Site” authentication sheet was redesigned.
* A navigation panel was added on the site view screen.
* The settings screen was redesigned, “App Info” was added.
* Enterprise (SaaS) – New “Shared Only” filter was added to bookmark search for 6.1 Servers.
BUG FIXES:
* “Log in to Cloud” dialog was always shown in English despite the selected System language. Fixed.
* Shared layout did not have a specific icon in Mobile Client. Fixed.
* The “Archive Encrypted” placeholder was not displayed on the Bookmarks/Objects preview screen. Fixed.
* If the camera was opened from the Bookmark preview screen, Object search could not be opened from the camera’s menu. Fixed.
* Mobile Client displayed timeline in UTC time zone for Servers 5.1.x if time request had never been performed on Server. Fixed.
* If a user logged into Cloud account using the uppercase letters, Mobile Client did not receive push notifications. Fixed.
TESTED OS:
* iOS / iPadOS 16, 17, 18. 25.2 09/19/2025 NEW FEATURES:
A new option “Enable software decoder fallback” was added to the Mobile Client settings. It will allow the video player to switch from Hardware decoder to Software decoder in case if Hardware decoder fails to process video from a particular camera.
A new option “Maximum decoders count” was added to the Beta Features section. It will help to avoid unnecessary transcoding from Server on the Camera screen opened from Bookmark/Object Preview.

IMPROVEMENTS:
Archive chunks loading time was significantly reduced for big Systems with a lot of devices.
Font color for different placeholders were adjusted throughout the Mobile Client for better visibility.

BUG FIXES:
Black frames were displayed instead of live video for some fish-eye cameras (for example, Hanwha Techwin PNM-9031RV). Fixed.
Mobile Client dewarped image in an opposite angle. Fixed.
If a camera had more than 5 action buttons such as Soft Triggers, PTZ and 2-way audio, they may overlay and hide timeline zoom in/out buttons. Fixed.
After every attempt to enable/disable Motion Search for Servers 5.0/5.1 playback state changed to “Loading” for a few seconds and then moved to archive. Fixed.
Watermark was not displayed over the video on the Bookmark/Object Preview screen. Fixed.
Link to the Cloud account settings on the dialog “Cannot connect to the System. Two-factor authentication is required” did not work. Fixed.
A pop-up message with unexpected clipboard operation appeared in Mobile Client on start or connect to System. Fixed. 25.1.0 PikoVIDEO 03/21/2025 Release Notes

IMPORTANT:
The iOS app has been submitted to your AppStore Connect account and available to test through TestFlight. You can release it within your AppStore Connect Portal.
If the iOS App is not in the Apple Store, the latest Apple Developer Agreement has not been accepted. Only the Account Holder of the Apple Developer account can do this. Please accept the agreement and get back to us.
BREAKING CHANGES:
Due to compatibility issues, viewing and searching for analytics objects is disabled when connecting to Server version 4.2.
Support of Servers version 4.2 will be discontinued in the next major release (25.1).
NEW FEATURES:
Added a new “Beta Features” section to Settings that provides early access to new Mobile Client features.
Beta Feature: “Export video, bookmarks and objects” that works with Servers 6.0+.
BUG FIXES:
Soft trigger buttons were not shown on virtual cameras for custom roles. Fixed.
Mobile Client could not connect to Servers v 4.2 if the username contained capital letters. Fixed.
Video did not display on Object Preview for some objects. Fixed.
If changed, the layout name was not updated in the left menu until the Mobile Client was reconnected to the System. Fixed.
Timeline could be shifted by 1-2 hours compared to the Server time if the Mobile Client and Server were in different time zones and “Use server time” was enabled. Fixed.
IOS SPECIFIC:
H264 video resolution is increased up to 4096x4096 for HW video decoding on iOS to avoid transcoding for high resolution cameras.
Previews in the camera list were colored with a blue filter for some Hanwha cameras. Fixed.
Push notifications with the "No access to this information" header were popping up even if the user was logged out from Cloud. Fixed.
TESTED OS:
iOS 16, 17.
iPadOS 16, 17. 24.1.4 01/11/2025 BUG FIXES:
Some messages were not translated. Fixed.
Some Chinese characters appeared in Japanese localization. Fixed.
Text search did not work properly on bookmarks. Fixed.
Sometimes, the timeline did not update when switching cameras. Fixed.
Soft trigger buttons were not shown for users with custom roles. Fixed.
Sometimes not all available systems were displayed on the welcome screen. Fixed.
In some systems with multiple servers, video from cameras could freeze. Fixed.
Some online systems could appear offline but were still accessible. Fixed.
On some fisheye cameras the image quality has become poor. Fixed. 24.1.3 08/07/2024 IMPROVEMENTS:
- Added the ability to open doors for Hanwha intercom devices
- Added support for the "Heater" and "Wiper" functions for Hanwha Cameras
- With the VMS Servers version 5.1, added the ability to view the list of bookmarks for several cameras at once ("Any Devices" and "Selected Devices" filters). 23.2 09/22/2023 IMPROVEMENTS:
- Navigation of bookmarks in the bookmark player is done in chronological order.
- Added support for bluetooth headphones and microphones into the iOS app. 23.1 09/18/2023 IMPORTANT:
- This version is required to work with VMS 5.1. It will work with previous supported VMS versions (4.2 and 5.0). It may work with older versions, but compatibility is not guaranteed.

NEW SUPPORTED OS:
- iOS 16
- iPadOS 16

NEW FEATURES:
- Added the ability to view and search for bookmarks.

IMPROVEMENTS:
- Cloud connection session duration increased to 180 days.

BUG FIXES:
- Fixed Push Notifications on iOS 16.1. 22.5 01/17/2023 NEW FEATURES:
- Support for Piko 5.0
- Added the option to disable hardware acceleration on iOS devices manually (Main Menu > Settings). This is useful for video streams that use non-standard resolutions, as they cannot be displayed on iOS devices with hardware acceleration enabled.
-Added support for displaying watermarks on video streams.

IMPROVEMENTS:
- Improved the warning prompts about checking the VMS Server SSL certificate.

BUG FIXES:
- Fixed an issue with password autocomplete in the System Connection dialog.
- The System did not open after pressing the “Open in VMS” button in the Cloud Portal on a mobile device browser. Fixed.
- Sometimes, push notifications were not displayed correctly. "No access to this information" showed up on the home screen instead. Fixed.
- Connection to VMS Cloud expired too quickly while the mobile device screen was locked. Fixed. 22.4 08/09/2022 BUG FIXES:

- Fixed a client freezing issue when playing back an archive.
- The keyboard was not closed after returning back after cameras searching on iOS/iPadOS. Fixed.

NEW SUPPORTED OS:

- iOS 15
- iPadOS 15

NEW FEATURES:

- Added support for push notifications in China on iOS (through Apple).

TESTED OS:

- iOS 12, 13, 14, 15
- iPadOS 13, 14, 15 21.2 04/12/2022 BUG FIXES:
- UI/UX fixes.
- Improved Cloud connectivity within different mobile networks.
- Mobile client did not connect to Server if it was opened from Cloud Portal by clicking the "Open in Nx Witness" button. Fixed.
- Sometimes push notifications opened the mobile client with a camera list instead of the associated camera. Fixed.
- Mobile clients could not properly reconnect to Server if a user switched between apps. Fixed.
- Mobile client crashed after a long idle time. Fixed.
- Mobile client on iPad Pro crashed while connecting to a system with more than 30 cameras. Fixed. 20.4 03/24/2021 BUG FIXES:
- Fixed an issue with cloud connectivity in some mobile networks.
- Fixed a client crash on iOS 14/iPadOS 14 when 2-way audio was enabled. 20.3 12/05/2020 CRITICAL COMPATIBILITY NOTICE:
- All users must update to the v20.2 Mobile release in order to be able to connect to a v4.1 System via the Mobile Client. Mobile Clients v19.6 or earlier will not be able to access Systems running v4.1 or later.

NEW FEATURES:
- Push Notifications (requires server v4.1 or later):
- Rules can be created in VMS to send push notifications to mobile devices.
- Users can receive push notifications from multiple systems, and turn on and off notifications for specific systems.
- In order to receive Push Notifications users must be logged in to the Cloud through their mobile applications.
- Notification texts can be configured in VMS.

IMPROVEMENTS:
- Session duration is now limited. Mobile clients log out automatically when a session exceeds the specified duration.
- Mobile Client pulls video from interfaces according to the "Routing Management" table in VMS.

BUG FIXES:
- UI/UX fixes and improvements.
- Fixed crash when mobile client was minimized and closed by sliding while thumbnails were loading.
- Fixed an issue with buttons for the first and the last camera on the selected layout. Now it shows the first camera after the last on press.
- Fixed an issue with "previous" and "next" buttons for the first and the last camera on the selected layout. Now it shows the first camera after the last on press on "next" and last after the first on press on "previous". 20.2 07/17/2020 BUG FIXES:
-Fixed several issues with user permissions with custom roles such as: accessing cameras, PTZ control etc. 19.6 01/07/2020 NEW FEATURES:
-System Search - If there are 8 or more system tiles Systems can now be filtered by system name, owner name, owner account, and server address.
-Enable / Disable Audio - Audio can be switched off on cameras.
-Login Lockout - If a user tries to log in with incorrect password 5 more times an error message will appear and the login dialog will be blocked for 1 minute.
-Playback using Server or Client Time - Added ability to switch between Server and Client time mode during playback

IMPROVEMENTS:
-Time Format Unification - time format (12-hour or 24-hour) now reflects the device OS
-Soft Trigger icons are now ordered alphabetically
-Added “Disabled by schedule” alert when a Soft Trigger is not available b/c of Rule scheduling
-Added "No Live stream" placeholder on virtual camera when viewing in live mode

BUG FIXES:
-Live video did not started automatically after the server was restarted. Fixed.
-Fixed encoding issue with Chinese traditional language on iOs 13.
-Mobile client did not stop pulling video if the system was disconnected from the cloud. Fixed.
-Some virtual cameras were played as 8*8 pixels. Fixed.
-Several consecutive mobile client connections could lead to server rejecting all incoming connections. Fixed.
-Fixed an issue with a blank screen after switching to the camera without an archive.
-Fixed an issue with a blank screen after play/pause on camera without an archive.
-Fixed an issue with a blank screen after pausing and switching to the camera with an archive.
-It was possible to log in to the non-configured system. Fixed.
-It was impossible to view 2 minutes up to live from server 3.2. Fixed.
-User could not scroll the software trigger using the swipe gestures. Fixed.
-If the user tapped and hold on some instant soft trigger, the trigger was not activated on finger release. Fixed.
-Fixed error while opening a virtual camera.
-Fixed some translation issues.
-Other UI / UX fixed and improvements. 19.5 12/06/2019 BUG FIXES:
- Fixed compatibility issues with iPhone 11 and iPhone 11 Pro. Sometimes hardware decoding works incorrectly on this model so software decoding is explicitly forced.

IMPORTANT!
- After installing this build battery may drain faster on iPhone 11 and iPhone 11 Pro. 19.4 10/08/2019 IMPROVEMENTS:

- Earphone speaker was used to play back sound from cameras on iOS. Now loudspeaker is used by default.

BUG FIXES:
- Some new mobile devices displayed a black screen instead of video from certain fish-eye cameras. Fixed.
- Fixed wrong aspect ratio for Fish-eye cameras while navigating with "prev" and "next" buttons.
- The video from cameras was displayed pixelated on some servers with low processor power. Fixed. 19.3 09/19/2019 NEW FEATURES:

*Smart Motion Search - Users can now search archived video by selecting an entire video or specific area. When Smart Motion Search has been activated users will see only parts of the archive where motion has been detected.
IMPROVEMENTS:

*Added previous / next time period buttons - navigating through archive on the Timeline is easier now.

*Timeline zoom level does not change while switching between cameras.

*Added Finnish language.
BUG FIXES:

"Best quality" was disabled in portrait mode with QHD video on iPhone devices. Fixed.

*Server tiles occupied only a part of the screen on iPad Pro. Fixed.

*Known compatibility issues with iPad Pro. Fixed.

*Incorrect authorization form was displayed if user input an invalid cloud username and password and then clicked “Back”. Fixed.

*Playback controls intermittently disappear. Fixed.
BREAKING CHANGES:

*iOS 10.x and earlier are no longer supported.
TESTED OS:

*iOS 11.4

*iOS 12.1

*iOS 12.2 19.1 06/07/2019 18.4 04/06/2019